pub778 Privacy Policy

1. Introduction

pub778 ("pub778," "we," "us," "our") is committed to protecting the privacy and personal data of every player who uses the pub778 online casino platform at pub778.com. This Privacy Policy ("Policy") describes how pub778 collects, processes, stores, shares, and protects personal information in connection with your use of the pub778 website, mobile platform, games, and related services (collectively, the "Platform").

This Policy applies to all registered players, prospective players, and visitors to the pub778 Platform. By accessing or using pub778, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the pub778 Platform.

This Policy should be read alongside the pub778 Terms & Conditions, which govern your overall use of the Platform. Capitalized terms not defined in this Policy carry the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

pub778 collects the following categories of personal data from players and platform visitors:

Category	Examples
Identity Data	Full name, date of birth, government-issued ID number, nationality
Contact Data	Email address, mobile number, residential address (city, province, region)
Account Data	Username, encrypted password, account preferences, communication settings
Financial Data	Payment method details (GCash number, PayMaya account, bank account name and number for BPI, BDO, Metrobank), transaction history, deposit and withdrawal records
Gaming Data	Game history, wager amounts, win/loss records, session duration, bonus usage
Technical Data	IP address, device type, browser type and version, operating system, time zone, screen resolution
Usage Data	Pages visited, features used, click paths, session timestamps, referral source
Communications Data	Support chat transcripts, email correspondence, feedback submissions
Verification Data	Copies of government-issued ID, proof of address documents, selfie verification images

pub778 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulatory obligation.

3. How We Collect Your Data

pub778 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the pub778 Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; fraud detection data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public databases used for identity verification or fraud prevention purposes.

4. How We Use Your Personal Data

pub778 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your pub778 player account, including authentication and security.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core pub778 gaming experience.
• Identity verification and KYC compliance: To verify your identity, confirm your age (21+ requirement), and comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming behavior, enforce deposit and loss limits, process self-exclusion requests, and identify players who may need support.
• Customer support: To respond to your inquiries, resolve disputes, and improve support quality.
• Marketing and promotions: To send you relevant promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Analytics and improvement: To analyze platform usage, improve game offerings, optimize user experience, and develop new features.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and requests from regulatory authorities including PAGCOR.

5. Legal Basis for Processing

pub778 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pub778, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/CTF obligations, age verification requirements, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting pub778 support.

6. Data Sharing and Disclosure

pub778 does not sell your personal data to third parties. pub778 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged by pub778 to fulfill regulatory obligations.
• Fraud prevention partners: Anti-fraud and security service providers who assist pub778 in detecting and preventing fraudulent activity.
• Game software providers: Game developers and platform providers whose games are available on pub778, to the extent necessary for game delivery and technical support.
• Regulatory authorities: PAGCOR and other applicable regulatory bodies, where disclosure is required by law or regulatory obligation.
• Law enforcement: Government agencies and law enforcement authorities, where disclosure is required by applicable law, court order, or legal process.
• Professional advisors: Legal, accounting, and auditing professionals engaged by pub778, subject to confidentiality obligations.

All third parties with whom pub778 shares personal data are required to process such data in accordance with applicable data protection laws and pub778's data processing requirements.

7. Cookies and Tracking Technologies

pub778 uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies used by pub778 include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options.
• Analytics cookies: Used to collect aggregated data about how players use the pub778 Platform, helping us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of pub778 marketing campaigns, where you have consented.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pub778 Platform.

8. Data Retention

pub778 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML/CTF regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history data is retained for a minimum of three (3) years.
• Support communications are retained for a minimum of two (2) years.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter.

When personal data is no longer required, pub778 will securely delete or anonymize it in accordance with applicable data protection standards.

9. Data Security

pub778 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pub778 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls limiting personal data access to authorized pub778 personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of the pub778 Platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While pub778 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pub778 account credentials and for notifying pub778 immediately if you suspect unauthorized access to your account.

10. Your Data Rights

As a pub778 player, you have the following rights with respect to your personal data, subject to applicable law:

• Right of access: You may request a copy of the personal data pub778 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to pub778's legal and regulatory retention obligations.
• Right to restriction: You may request that pub778 restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pub778 support. pub778 will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law. Please note that certain rights may be limited where pub778 is required to retain or process data to comply with legal obligations or regulatory requirements.

11. Minors

pub778 strictly prohibits use of the Platform by persons under 21 years of age, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. pub778 does not knowingly collect personal data from minors. If pub778 becomes aware that personal data has been collected from a person under 21, the associated account will be suspended immediately and the data will be deleted in accordance with applicable law. If you believe a minor has registered on pub778, please contact support immediately.

12. Third-Party Links

The pub778 Platform may contain references to third-party services such as payment processors. pub778 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of pub778.

13. Changes to This Policy

pub778 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or platform notification. The date of the most recent revision is displayed at the top of this page. Your continued use of the pub778 Platform following any amendment constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by pub778, please contact our Data Privacy team. pub778 support is available 24 hours a day, 7 days a week via live chat within the Platform.

You may also reach pub778 by email at: [email protected] (plain text — not a clickable link).

pub778 aims to respond to all privacy-related inquiries within 5 business days.